SentiVox coaches your team on every call — positive reinforcement, grounded in real examples from their own conversations, so reps learn the cues that win deals. Coaching persists per rep over time, and managers get their replay hours back.
Every uploaded call is transcribed, graded against your campaign profile, and turned into specific, positive-reinforcement coaching — anchored to real quotes and audio clips from the conversation, delivered the same shift.
Diarization identifies who said what — the rep gets graded and coached, the customer gets read. Know not just what was said but who moved the call.
Every call is also worked as a lead: tagged with a disposition — follow-up call, meeting set, or do-not-call — and a 1–5 lead quality rating, handed off to your CRM through integration. Missed follow-ups surface instead of dying quietly.
Weighted grading pillars, a persona brief, agenda notes, and keywords — set once per campaign, injected into every analysis. Changing how a campaign is graded is a form edit, not a prompt-engineering ticket.
The system never needs to keep your audio: each recording is used once — transcribed, graded, coached — and whether it's stored after that is your company's choice. What you do keep sits in a private bucket behind short-lived presigned links, with hard tenant isolation and a daily Claude-powered security audit.
First-pass review on every call instead of a 2% sample. Even large floors get coaching to every rep by the end of the shift.
One platform, hard tenant isolation. Each client's team sees only their own campaigns, calls, and grades.
Grade support conversations for tone, resolution quality, and policy adherence — per product line, with coaching that compounds.
Script-adherence and disclosure checks on recorded calls, with evidence quotes extracted for every flag.
Status calls and client check-ins reviewed on every project — commitments, action items, and next steps surfaced from each conversation.
The pattern isn't call-specific: uploads, dedupe, quotas, rubric-graded AI review, structured results.
Bring a handful of recorded calls to a 30-minute walkthrough and leave with graded critiques and a coaching read on your own reps — no setup, no model training on your data. As one owner puts it: “We’re able to develop their skills — without guessing.”