Frequently Asked Questions

SentiVox is voice-intelligence software for sales teams. It listens to your recorded calls, identifies who is speaking, transcribes the conversation, and produces a structured critique with sentiment, talk-time balance, and a coaching plan.

Yes — no credit card and no invite needed. Start at /trial, pick a grading profile (SDR Outbound or Customer Support), and sign in with Google. Your trial includes 5 calls and 60 minutes over 7 days in a private workspace that's isolated from every other tenant. Team workspaces stay invite-only; trials are self-serve.

Three ways: drop an audio file onto the File Upload page, connect a Google Drive folder and we watch it for new audio, or do the same with Dropbox. Once a call lands, transcription and analysis run automatically.

Integration is the default path. Google Drive and Dropbox ingestion run in production today, direct upload works fully standalone, and Digital Boutique AI builds connectors to CRMs, phone systems, and call repositories as part of implementation — nothing changes about how your reps record.

Yes — each campaign has its own campaign profile: weighted grading pillars (1–5 priority), a target-persona brief, agenda notes, keywords, and its own output sections. It's edited in a form and injected into every analysis automatically; no prompt engineering per client.

Yes. Coaching messages persist per representative, and every analyzed call adds to a development record that compounds — Rep Report Cards and Coaching Reports read from that same history, so progress is visible over time, rep by rep.

mp3, m4a, wav, ogg, webm, flac, plus mp4 / mov when the audio track is what you care about. Files up to 500 MB per upload.

Everything is scoped to your company. Only members of your workspace see your calls. Platform admins at Digital Boutique can see all companies when investigating issues; we don't browse customer data without reason.

No. Your audio is sent to AssemblyAI for transcription and to Anthropic (Claude) for analysis under each provider's contractual terms — neither uses your content to train models. We don't sell your data.

Yes — from the call detail page (admins) or by asking us. Deletion removes the audio file from storage and the call's database rows.

The Rep Report Card is a one-click per-rep summary built from every analyzed call. The Coaching Report lets you pick a rep + date range and produces a focused coaching plan — what got better in the window, what's still a gap, and the single thing to practise next.

Connect your Google account, pick a watched folder, and we poll that folder on an interval you set per connection — default every 10 minutes, minimum 1. New audio files get downloaded, content-checksum-deduped against what we already have, and pushed through transcribe + analyze. Read-only access — we never modify your Drive.

The OAuth redirect URI hasn't been added to the Google Cloud client yet, or the Drive API isn't enabled. Ask your admin to check the Cloud Console: Credentials → OAuth client → Authorized redirect URIs, and Library → Drive API → Enable.

Two paths. Teams are invite-only: an admin goes to Admin → Invitations → New invitation, enters the email + role, and the user signs in with Google and is auto-activated. Individuals can also self-serve a free trial at /trial with no invite — that spins up an isolated guest workspace on the spot.